VCNS Home Care Services (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information that is necessary to provide our services effectively. This may include:

• Full name, date of birth, and contact details (phone, email, address)
• Health and medical information relevant to your care
• Billing, payment, and insurance details
• Emergency contact and family information
• DVA or NDIS client information (where applicable)

We collect information directly from you or your authorised representative whenever possible.

2. Use of Personal Information

We use your personal information to:

• Provide safe, personalised, and professional home care services
• Assess your needs and develop individual care plans
• Communicate with you, your family, or healthcare providers
• Manage billing, payments, and insurance claims
• Comply with legal obligations and reporting requirements
• Improve our services and client experience

3. Disclosure of Personal Information

We may disclose your personal information to:

• Healthcare professionals, hospitals, or allied health providers involved in your care
• Government agencies, including DVA or NDIS where applicable
• Service providers assisting with our operations (e.g., IT, payroll, administrative support)
• Legal or regulatory authorities if required by law

We do not sell or trade your personal information to third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage with access controls
• Encryption of sensitive data
• Regular review of security practices

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

5. Access and Correction

You have the right to:

• Access your personal information held by us
• Request corrections if your information is inaccurate, incomplete, or out of date

Requests can be made in writing to:
Email: info@vcnsservices.com.au
Phone: (08) 9223 1257

We will respond to your request in accordance with the Privacy Act 1988.

6. Complaints

If you believe your privacy has been breached, you can lodge a complaint with us:

Email: info@vcnsservices.com.au
Phone: (08) 9223 1257

We will investigate your complaint promptly and respond in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.

8. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

VCNS Home Care Services
Phone: (08) 9223 1257
Email: info@vcnsservices.com.au
Address: Perth, Western Australia